The official UK Government 8th report by the Transport committee on UK rail fares and franchises is out and Aucklandtrains.co.nz have summarised the findings quite neatly. The authors of the report:

accuse the companies of making money but having no obligation to serve the public

say the companies don’t give a toss about the [...]

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News in the Telegraph that Northern Rail passengers face additional disruptions to the service on 6th August. There is no mention of this on the news page at Northern Rail
Again thanks to the Telegraph, disruption is a:
result of a joint strike by both RMT and ASLEF.
Presumably, fare paying customers will be told [...]

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When i arrived at my local station this morning, a number of annoyed passengers were voicing their frustration since the earlier train had departed considerably earlier than the scheduled time of departure, resulting in them missing the train, but Northern Rail Customer Services response was even more annoying…

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Northern Rail yesterday announced three appointments to its team of directors. All three of these people will have important responsibilities that will affect the experience of passengers on Northern Rail.

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A sign has appeared at Manchester Victoria announcing the imminent arrival of a new Information office. The office is due to open on 30th November. Currently, there is no clearly marked area where passengers can go purely for information or to obtain things such as complaints forms - hopefully this will improve the situation.

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