« on: December 09, 2009, 04:58:21 AM »
On the train arriving into Lincoln Central at 13.06 the woman selling tickets exhibited a generally bad attitude toward many of those on board the train, using a condescending, unfriendly and demanding tone that made several people feel uncomfortable and actively inconvenienced others, without any provocation or attitude from any persons using the service.
On a busy service such as this one where the train is crowded there was an aggressive sense of entitlement in her voice and actions that made the journey unduly stressful. It should be noted that while no abusive language was used, the argumentative and accusatory tone, body language and volume of speech gave that impression.
I recommend she be sent on a retraining course for basic customer service.
