« on: October 15, 2009, 02:59:05 PM »
Ever since Northern Rail took the seeemingly stupid decision that certain trains should stop at Slaithwaite whereas others should not, there has been confusion on this service, however the particularly vindictive pleasure that the guard took on this service as he told 2 girls, chastising them for not realising was totally uncalled for.
Gurads like this need disciplining - the sooner NR start employing 'mystery passengers' to stamp out poor service amongst their staff, the better.
Come on NR - it's not rocket science - what are you doing to continuously improve how passengers are treated by your staff?
