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ITV to report on overcrowding of the commuter trains on the Bolton to Manchester route

Author Topic: The train didn't stop!  (Read 213 times)

po51uhd

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The train didn't stop!
« on: May 14, 2009, 12:27:52 AM »
Waited on Knutsford station platform last night 13 May 09 for the last train to Cuddington.  Train arrived bang on time (23:57)................ and didn't stop!  Couldn't believe it - the driver must have seen me as the platform was well lit and I waved when I realised he wasn't going to stop.
As it was the last train I had no option but get a taxi which, as it was after midnight, cost a fortune.
I've sent Northern Rail a message via their website which has been acknowledged - well see how they handle it
Stephen
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Hayley

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Re: The train didn't stop!
« Reply #1 on: May 14, 2009, 04:14:58 AM »
Unbelieveable!

If you've sent your email to the general customer complaints address, you'll be waiting forever and a day. I suggest sending an email straight to the top... Heidi Mottrum, the Managing Director of Northern Rail. She will immediately send it onto one of her colleagues to sort. I did that and got a response the same day.

Also, you mention it was the last train of the day. I understand that Northern Rail are obliged to get you home if the last train isn't running/cancelled (or doesn't stop in your case). Keep hold of your taxi receipt and you should be able to get your money back.

Hayley
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