Thank you to my fellow rail passengers who advised me to email Heidi Mottrum, the Managing Director of Northern Rail directly in order to achieve and swift and satisfactory result regarding my complaint and compensation.
I had originally sent my complaint to Northern Rail Customer Services however was not happy with the automated response stating that I'd have to wait 20 working days.
Within minutes of me sending my email to Heidi, it was passed onto a man called Pete Myers. He answered my email giving details of the plans and progress of the rail service in general but also touched upon my personal complaints. This therefore indicates that he didn't just send an automatic reply back but actually read through my email with sincerity.
After one small prompt stating that although he had acknowledged and explained each aspect of my email, but had omitted the part about compensation, he gave me details of a lady called Karen Toon. She manages the Customer Relations team.
Pete advised me to send a photo copy of my season ticket to Karen Toon who will look into some form of compensation, which I have now done today.
Details are:
Northern Customer Relations
PO Box 208
Leeds
LS1 2BU
Karen.toon@northernrail.org I hope this information assists anyone else who wishes to receive a swift acknowledgement and seek compensation.
Hayley
