« on: March 11, 2010, 04:05:50 PM »
the train coming into the wrong platform may not sound like a big deal - but when reaching the other platform involves leaving the usual platform and climbing down the metal steps which are impossible for prams/wheelchairs to navigate with a guard requiring ppl to run and not offering a singl word of apolgy, despite there being no announcement of the platform change, what could be a minor inconvenience becomes another example of appalling customer service from Northern Rail.
When is the government going to wake up to the appalling service that this company is providing to voters?
