Topic: 14th Jan - 8.15am, Marsden -> Manchester Victoria (Read 245 times)

richard · « **on:** January 13, 2009, 04:13:48 PM »

After the cancellation of the previous train, the 8.15am train ended up completely packed when the guards tried to insist at Greenfield that everyone should get on the front two carriages, despite there being an additional 2 carriages and plenty of room to enable passengers to board. Once he realised that this would mean leaving passengers, he allowed people to board.

further delays then ensued when passengers travelling to Manchester (virtually the entire train) were advised to change carriages so as not to create problems at subsequent stops.

Northern Rail need to ensure that clear instructions are given to staff on how to enable specific doors on carriages to be used out exactly which doors can and can't be used to enable passengers to get on the trains.

No apology was given for the late running of the service reason was given for the cancellation of the previous service.

Once at manchester, our carriage was left waiting to disembark after it appeared that the guard forgot to enable opening of the doors.

Train finally arrived at 8.58am

JennyH · « **Reply #1 on:** January 14, 2009, 08:57:58 AM »

My other half spent 20 mins on the phone to NR yesterday, itemising the number of trains he had experienced either cancelled or delayed, and the financial cost as a result. The response was a rather lame, 'Yes, we're sorry, Management is aware'. They offered to refund his tickets but refused to refund the cost of taxis etc he was required to take as alternative arrangements.

Me, I'm going to send them an invoice at the end of the week for unnecessary bus fares and lost time at work.

Northern Rail

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Author Topic: 14th Jan - 8.15am, Marsden -> Manchester Victoria (Read 245 times)

richard

14th Jan - 8.15am, Marsden -> Manchester Victoria

JennyH

Re: 14th Jan - 8.15am, Marsden -> Manchester Victoria