« on: December 15, 2008, 04:46:41 PM »
First the train was due to go from platform 3, then with no notice and only 3 or 4 minutes before the due departure time, it became apparent that it was actually going from platform 2.
The station staff must have known this for some time since people who actually asked the staff were making their way over to platform 2 at least 6 minutes before the display boards were changed.
By the time the change was made, a large number of passengers were aiting to board - so the announcement had the result of causing a virtual stampede for platform 2. Those unable to run (Older or pregnant people or people with prams) were then put in the position of not being able to get on the train - if the announcement had been made as early as possible and boards updated, then people could have boarded in an orderly fashion. Allowing trains to arrive at the last minute or making late announcements like this presents a health and safety issue and it's just a matter of time before someone gets hurt.
The train then stood completely chock full for at least 15 mins with no announcement about what was going on. When an announcement was made (barely audible in the train for some reason), it turned out that 2 additional carriages were being brought in.
